Terms and conditions

These terms apply to every stay at Villa Bonnieux booked directly with us. In these terms, “we” and “us” means the owners of Villa Bonnieux, and “you” means the lead guest who makes the booking.

Your booking is confirmed when we have received your deposit and sent you a written booking confirmation. By paying the deposit, you accept these terms on behalf of everyone in your party. If your booking confirmation says something different from these terms, the booking confirmation applies.

If you have any questions, email us at hello@villabonnieux.com before you book.

A 25% deposit is payable at the time of booking to secure your reservation, and the remaining 75% balance is payable 60 days before arrival. A refundable security deposit of EUR 800 is payable with the balance. If you book 60 days or less before arrival, the full rental price and the security deposit are payable at the time of booking.

We will send you a Revolut payment link for each payment. All payments are made in euros (EUR). Where your price is quoted in pounds sterling, you pay the euro equivalent at the Revolut exchange rate on the day you pay. There are no Revolut charges for paying by link.

If the balance is not received by its due date, we will remind you. If it is still unpaid 7 days after the reminder, we may cancel the booking, keep the deposit and release the dates to other guests.

The rental price includes use of the villa, its gardens and pool, electricity, water, Wi-Fi, bed linen and towels. A cleaning fee is added to every direct booking. It is shown in your quote and booking confirmation, with any extras.

Villa Bonnieux is a small, family-run business. A late cancellation, especially in peak season, usually leaves dates we cannot fill, and our cancellation terms are there to protect us against that. We also understand that emergencies happen, and if you do have to cancel, we will always do our utmost to find new guests for your dates.

If you cancel more than 60 days before arrival, we will refund your 25% deposit in full.

If you cancel between 30 and 60 days before arrival, 50% of the rental price is payable, and we will refund anything you have paid above that.

If you cancel less than 30 days before arrival, or do not arrive, the full rental price is payable and no refund is due. We will still make every effort to re-let the dates, and if we do, we will refund the amount recovered for those nights, less any reasonable costs of finding the new guests.

To cancel, email us at hello@villabonnieux.com. The cancellation takes effect on the day we receive your email. The security deposit is always refunded in full if you cancel.

We strongly recommend that guests take travel insurance covering cancellation, illness, travel disruption and other unforeseen circumstances, as refunds cannot be guaranteed outside the terms of this policy.

In exceptional circumstances, and entirely at the owner’s discretion, we may agree to amend or waive these cancellation terms. Any such agreement must be confirmed in writing.

A refundable security deposit of EUR 800 is payable with your balance, unless your booking confirmation says no security deposit is required.

We will return the security deposit within 14 days of your departure. We may deduct the reasonable cost of repairing or replacing anything damaged or missing, or of extra cleaning beyond normal use. If we make a deduction, we will tell you what it is for and send you evidence, such as photos, quotes or receipts.

You are responsible for any damage caused by you or your party during your stay, whether or not a security deposit has been paid. If the cost is more than the security deposit, or no deposit was taken, you must pay us directly within 7 days of our request.

Please tell us straight away if anything is broken or damaged during your stay. Reporting it promptly helps us fix it quickly and will be taken into account.

If we have to cancel your booking for any reason, we will refund everything you have paid in full. If something outside our control makes the villa unusable, such as a fire, flood or serious damage, we will offer you other dates or a full refund. We are not responsible for other costs, such as flights or car hire, which is another reason to have travel insurance.

Check-in is from 3pm on your arrival day and check-out is by 10am on your departure day, unless we agree other times in writing.

Only the guests named on your booking may stay overnight at the villa. The villa sleeps a maximum of 6 adults, or 4 adults and 4 children: the double room has two small double beds and is suitable for 2 adults in total, or up to 4 children sharing. The number of guests staying overnight must never be more than this, or than the number shown on your booking confirmation. You are responsible for everyone you invite to the villa.

The lead guest must be at least 25 years old and must be part of the group staying at the villa.

We or our housekeeper may need to enter the villa during your stay, for example to maintain the pool or garden or to deal with a repair. We will give you reasonable notice, except in an emergency.

We keep the rules short so you can relax, and we ask everyone in your party to follow them.

• No smoking or vaping anywhere at the villa, inside or outside.
• No pets, except by strict agreement with us in advance.
• No parties or events. Please keep noise down after 10pm out of respect for our neighbours.
• The gas barbecue is for use by adults only and must never be left unattended. It must not be used when local fire restrictions ban it, which is common in Provence in summer. Please take care with candles.
• Please leave the villa in a reasonably tidy state, with dishes washed and rubbish in the bins provided.
• Please lock the doors and close the windows when you go out.
• The evening deck is raised: take care near the edge, especially after dark, and keep children well back from it.
• Please pick fruit from the ground only: no ladders or climbing trees.

The pool is open from June to September inclusive. It is not supervised, and it is not fenced or gated. It has a safety cover, which must be closed whenever the pool is not in use, but the cover does not make the pool safe and is no substitute for supervision. Children must be supervised by an adult 100% of the time near the pool and anywhere outside, whether the cover is on or off. Adults are responsible for the safety of everyone in their party and anyone they invite. No glass, no diving, no running around the pool, and no swimming after drinking alcohol. You use the pool at your own risk.

If you book through Airbnb, Vrbo or another booking website, that website’s payment and cancellation terms apply instead of ours. Our house rules and pool safety rules still apply to your stay.

The restaurants, shops, wine estates, activities, walks, beaches, events and other places mentioned on our website, in our guides and in our house manual are personal suggestions only. They are not endorsements, we have no business connection with them, and we are not responsible for their services, safety, prices, opening times or availability. Please check conditions, age limits and safety with each provider before you go, and take appropriate care. Distances and times are approximate.

We are not responsible for loss of or damage to your belongings, or for problems caused by things outside our control, such as utility cuts, building work nearby or bad weather.

If anything is wrong during your stay, please tell us straight away so we can put it right. We cannot fix a problem we do not know about, so please raise it during your stay rather than afterwards.

We use your details only to manage your booking and to meet our legal obligations. We do not share them with anyone else for marketing.

These terms are governed by French law, as the villa is in France.